Privacy Policy

1. Who We Are

TISSA Consulting LLC (“TISSA,” “we,” “our”) is a brand governance consultancy headquartered at 2419 7th Ave, New York City, NY 10030. Contact: info@tissaconsulting.com.

2. Information We Collect

We collect only the information you voluntarily provide through our contact form:

• Name
• Company name
• Email address
• Website URL
• Service interest
• Message content

We do not use cookies for tracking. Our hosting provider (Vercel) may collect standard web server logs (IP address, browser type, pages visited) for security and performance purposes.

3. How We Use Your Information

Your contact form submission is used exclusively to:

• Respond to your inquiry
• Evaluate whether our services are a good fit
• Schedule an initial conversation

We do not sell, rent, or share your personal information with third parties. We do not use your data for marketing unless you explicitly opt in.

4. Data Storage & Security

Form submissions are processed through Vercel's serverless infrastructure (US-based). Data is transmitted over HTTPS with TLS encryption. We retain contact submissions only as long as necessary to fulfill your request.

5. Third-Party Services

We use the following services to operate this website:

• Vercel — Hosting and serverless functions
• Vercel Analytics — Anonymous page view tracking (no personal data collected, no cookies used for analytics)
• Resend — Email delivery (when configured)
• Cal.com — Scheduling and appointment booking. When you book a call through our site, Cal.com processes your name, email, and selected time slot under their own privacy policy.
• Groq (AI Chatbot) — Our website chatbot uses Groq for natural language processing. Conversation data is processed in real-time to generate responses and is not stored permanently. No conversation history is retained after your session ends.

Each service processes data under their own privacy policies.

6. Cookies

We use a single functional cookie (cookie_consent) to record your acceptance of this policy. We do not use advertising or third-party tracking cookies. Vercel Analytics operates without cookies. Our chatbot does not set cookies.

You may manage or delete cookies through your browser settings at any time.

7. Your Rights

You have the right to:

• Request access to any personal data we hold about you
• Request correction or deletion of your data
• Withdraw any previously given consent

To exercise any of these rights, contact us at info@tissaconsulting.com. We will respond within 30 days.

8. Changes to This Policy

We may update this policy as our services evolve. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the revised policy.

9. Contact

For privacy-related questions, contact:
TISSA Consulting LLC
info@tissaconsulting.com
+1 (347) 379-3599